How do I find my product?
There are three ways to find the item you are looking for.
1) Browse through the categories of different skincare & grooming products.
2) Use the search tool to find the item through keywords.
3) Browse by brand.
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How do I add to the shopping cart?
You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a box titled "add to cart", within this box there will be a button which you can click on to add this item to the basket.
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How do I know my item has been added to the shopping cart?
Once you have clicked on the "add to cart" button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart. You can then locate the shopping cart basket in the top right column of the online store or the link to "View Cart" in the top green menu navigation bar. Your items will be listed in the basket, you can also edit them further from here.
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How do I get to the checkout?
First locate the shopping cart basket in the top right column of the MANKiND store or the link to "Checkout" in the top menu navigation bar. When the link to "Checkout" is clicked on, it will take you directly to the secure checkout for completion of the purchase.
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How do I edit my items?
First locate the shopping cart basket at the top right and click "Edit Items" or use the link "View Cart" in the top menu navigation bar.
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How do I check the shipping cost on my items?
MANKiND only delivers to addresses within Australia. We charge a flat shipping fee of $10 no matter how many items are in your order. Items are sent via Australia Post. Some very large orders to remote areas may require a higher fee. This is a very rare occurrence and one of our MANKiND staff will contact you if necessary.
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How do I know my order has been received?
Once an order is received to the site owners administration, you will receive an order confirmation email to the address you entered during the sites secure checkout.
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How do I track my order? Has it been shipped?
You can check the status of your order by clicking into the "Order Tracking" section via the link on the top menu navigation bar.
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My order never arrived
Please contact the site owner via the "contact us" page if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable.
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An item is missing from my shipment.
Please contact MANKiND at info@mankind.com.au or call 9081 0222 if your order is incomplete or incorrect. Please have your invoice on hand.
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How do I create an account?
In the side column of the online store you will see a members box. In this box you can click on the link to go to the secure log in or account creation page. Once you have created the account, you can use this for future purchases where the items you place in your basket will be remembered even if you leave this online store and come back later.
If you are a member with a discount for all purchases, you will need to log in first to ensure the discount is applied to your purchase.
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I forgot my password.
On the edit page of your account, found via the "Members" box, there is a link called "Forgotten your password? Click here." This is where you can have your password emailed directly to you.
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Do you ship to my country?
MANKiND only delivers to addresses within Australia.
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What are my payment choices?
We accept payment via Mastercard & Visa. Payments are processed via SecurePay, in a secure environment. We do not hold your credit card details at Mankind.
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When will my order ship and what are my shipping charges?
MANKiND only delivers to addresses within Australia. We charge a flat shipping fee of $10 no matter how many items are in your order. Items are sent via Australia Post. We attempt to dispatch all items within 2 working days of receiving the order. If it is going to take longer we will contact you and let you know the time frame.

Delivery to most east coast metro areas takes no more than 1-2 days following dispatch. Deliveries to other parts of  Australia may take a couple of days longer.

If you have a rush order to be delivered in Sydney let us know by calling MANKiND during business hours 9081 0222 and we will try and get it dispatched as quick as possible.

We cannot set particular deliver times or dates as all deliveries are via Australia Post.

Some very large orders to remote areas may require a higher fee. This is a very rare occurrence and one of our MANKiND staff will contact you if necessary.
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Price
Prices are accurate at the time of order, they will not alter from the time of your purchase to the time you are charged. Prices may change from time to time and we cannot guarantee that special prices will remain past the advertised time.
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Privacy Policy
We will not sell, share, or rent this information to others. This site collects information from our users at several different points on our website. Unless you agree to receive our newsletter all our email correspondance will be to do with your order.
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Security
This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser.
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I have a question on my charges.
Please contact MANKiND at info@mankind.com.au or call (02) 9081 0222 for any queries. Please have your invoice on hand.
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I need a copy of my receipt/invoice
You should have received a receipt via email, if not please contact MANKiND at info@mankind.com.au to have one sent directly to you.
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When will my credit card be charged?
Your credit card is charged immediately on purchase, if your card can not be charged, the goods you ordered will not be sent.
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How do I contact you?
Please contact MANKiND at info@mankind.com.au or call (02) 9081 0222 for any queries. Or drop into MANKiND at 425 Crown St Surry Hills, Sydney, NSW (just over the road from the Clock Hotel)
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